FAQ

Here's a list of questions you might have.
If you have one we haven't covered, shoot us a line »

General Use Questions

What are the key features of Nitro Cloud?

Who uses Nitro Cloud?

Does the other party require a Nitro Cloud account?

Do I have to sign a long-term contract?

Convert

What file formats does Nitro Cloud support?

What is the maximum supported file size?

Error Messages

I received an error stating “There was a problem converting your file.” What does it mean?

I received an error stating “This file is password protected.” What does it mean?

I didn’t receive an email with a link to a converted file. What should I do?

Online Document Storage

What file types can I store in Nitro Cloud?

What is the maximum supported file size?

Who can see my files?

How long is my sharing link valid?

Is there a download limit?

Nitro Cloud Premium

What does the paid version of Nitro Cloud offer me?

What is the maximum supported file size?

What happens if I downgrade my account?

Technology

Can I get Nitro on my desktop?

Pricing

For information on pricing visit www.nitrocloud.com/pricing

Data and Security

How will my email address be used?

What happens with my uploaded documents?

Electronic Signatures

What is an electronic signature?

What are electronic signatures used for?

Are electronic signatures legal?

What is the difference between Electronic Signatures and Digital Signatures?

Legal Status of Electronic Signatures in the US

Are electronic signatures created with Nitro Cloud valid and enforceable in the US?

Is Nitro Cloud compliant with the ESIGN act?

Is Nitro Cloud compliant with UETA?

Account Registration

Do I need to register an account?

How can I register for an account?

Is registration free?

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